Payment & Delivery

At Euro Supply, we work directly with selected European manufacturers to supply premium outdoor wellness products to residential, hospitality and commercial projects across the EU. Because each order is sourced and produced to your specific requirements, our ordering process differs from a standard online shop. This page explains how to place an order, how payment works, and what to expect during production and delivery.

1. How to Place an Order

You can initiate an order in one of two ways:

• Submit an inquiry through the contact form on our website — select your product category of interest, provide an estimated budget and describe your project in the message field.
• Send an email directly to our team at hello@euro-supply.eu with details of your project, including the product type, intended use, approximate dimensions or configuration, and your delivery location.

Once we receive your inquiry, a member of our team will contact you by email to discuss your requirements in detail. We will work with you to identify the most suitable product from our portfolio, taking into account your preferences for materials, dimensions, technical specification, capacity and any other project-specific requirements.

2. Quotation Process

Once your product requirements have been agreed, we submit a sourcing request to the relevant manufacturer to confirm product availability, lead time and pricing. This step is necessary because our products are manufactured to order and availability must be confirmed before a commercial offer can be issued.

Upon receiving confirmation from the manufacturer, we prepare and issue a formal invoice to you by email. The invoice will include:

• Full product specification and description
• Unit price and total amount due
• Payment instructions (IBAN, SEPA bank transfer details)
• Payment deadline
• Estimated production and delivery timeline
• Delivery address as agreed

No obligation until payment. Receiving a quotation or invoice does not create a binding obligation. Your order is confirmed only upon receipt of full payment. Euro Supply reserves the right to withdraw a quotation prior to payment if availability or pricing changes.

3. Payment

3.1 Payment Method

Payment is accepted exclusively by bank transfer to Euro Supply's company bank account via SEPA (Single Euro Payments Area). Payment details, including the company IBAN, will be provided on the invoice. We do not accept payment by credit card, PayPal, cash, cheque or any other method. All payments must originate from an account held in the name of the ordering party or their authorised representative.

3.2 Currency

All invoices are issued and payable in Euros (EUR). This is our standard and preferred currency for all transactions. If you wish to pay in a currency other than Euros, this must be agreed explicitly before the invoice is issued. Please indicate your preferred currency at the time of inquiry. Euro Supply reserves the right to decline payment in currencies other than EUR or to apply a conversion rate at its discretion.

3.3 Payment Deadline

Payment is due within 5 (five) calendar days of the invoice date, unless a different payment term is specified on the invoice. If payment is not received within the stated period, Euro Supply reserves the right to cancel the order and release the production slot.

Important: The 5-day payment window begins on the date the invoice is issued, not on the date it is opened or acknowledged. If you require additional time to process payment, please contact us before the deadline.

3.4 Order Confirmation

An order is considered confirmed upon receipt of full payment in cleared funds. Euro Supply will send a written order confirmation by email once payment has been verified. Once an order has been confirmed and payment received, no changes to the order specification, quantity, delivery address or any other terms are permitted. Please ensure all details are correct before completing payment.

4. Production

All products supplied by Euro Supply are manufactured to order by our partner producers. Production begins only after full payment has been received and confirmed. The standard production and delivery lead time is 60 to 65 calendar days from the date of payment confirmation. This timeline covers manufacturing, quality inspection at the production facility, packaging and logistics coordination.

Lead times may vary for custom specifications, large-format products or during periods of high manufacturer demand — any such variation will be communicated to you before the invoice is issued.

5. Delivery

5.1 Delivery Scope

Euro Supply coordinates delivery across the European Union. Products are shipped directly from the manufacturer's facility to the delivery address specified on the invoice — whether that is a residential property, a construction or installation site, a hospitality venue, a warehouse or any other commercial address. Delivery is included in the quoted price unless otherwise stated. All logistics are managed by Euro Supply on your behalf using trusted freight and logistics partners experienced in handling large, heavy or oversized outdoor wellness equipment.

5.2 Delivery Notification

As soon as your order has been completed and is ready to leave the manufacturing facility, Euro Supply will notify you by email. We will then coordinate with you to confirm a specific delivery date and any access requirements for the delivery location. Please ensure that a responsible person is available at the delivery address on the agreed date and that the location is accessible for a large freight vehicle. Any costs arising from a failed or rescheduled delivery due to inaccessibility or unavailability will be the responsibility of the customer.

5.3 Delivery Address

The delivery address must be confirmed at the time of ordering and will be stated on the invoice. If you require delivery to an address different from the one on the invoice, this must be communicated before payment is made. Changes to the delivery address after payment cannot be guaranteed and may incur additional costs.

6. Order Process Summary

7. Warranty

All products supplied by Euro Supply are covered by the manufacturer's warranty. The warranty terms, duration and conditions vary by manufacturer and product type and will be communicated to you as part of the product documentation provided with your order.

Euro Supply acts as a wholesale distributor and does not manufacture the products it supplies. Warranty claims are handled in coordination with the relevant manufacturer. Euro Supply will assist in facilitating warranty communications on your behalf where required.

Warranty coverage applies to manufacturing defects and material failures under normal use conditions. It does not cover damage resulting from incorrect installation, misuse, neglect, external factors or modifications made after delivery.

8. Contact

For questions about the ordering process, payments or delivery, please contact us:

• Email: hello@euro-supply.eu
• Response time: within 1–2 business days

For inquiries in German, please feel free to contact us in German — our team will respond in the same language.